Frequently Asked Questions

YES, Dent Mechanic Group is locally owned and operated. The majority of the companies in the DFW Metroplex are not local businesses; we are not one of those companies. Dent Mechanic Group was founded and operates in Dallas, Texas by a Native Texan.
No, we will work with you on your deductible to perform PDR /Auto Hail Repair to your vehicle or vehicles. To repair the hail damage to your vehicle or vehicles (or perform paintless dent repair), we will help to ensure that you pay out of pocket very little or nothing at all. We know that money can be an issue when having paintless dent removal performed on your vehicle. That being said, we guarantee that your out-of-pocket cost will be minimal, if not zero dollars, for the PDR we perform on your vehicle. We can discount repairs in a plethora of different ways ensuring that you pay out of pocket as little as possible.

The answer is NO. By law, where you choose to have your vehicle repaired is your decision. In fact, multiple insurance companies have had questionable practices in the past of “steering”, (read more about insurance steering here), and some currently still do. Sadly, some insurance companies still participate in steering because it allows them to cut corners on repairs and save money. If you do choose to have your vehicle repaired at a “preferred shop”, you will be required to pay your deductible, as the preferred shops are contractually obligated to do so by the insurance companies. “Preferred vendors” of insurance companies are locked into pricing agreements by the insurance company.

Sadly, repairs completed by DRP’s or (Direct Repair Facilities) may reflect the “agreed upon pricing” between the repair shop and the insurance company. More often than not, the quality of repairs are a night-and-day difference from a Non-DRP Facility to a DRP-Facility; insurance companies are in the business of making and saving money.

Dent Mechanic Group is reputable and extremely qualified, the difference is, at Dent Mechanic Group we work for you, our valued clientele, not an insurance company! We help offset your deductible, give a lifetime warranty on all paintless dent repair work, handle the entire insurance process for you and assist with a rental car regardless of whether you have rental coverage. We have a much faster turnaround time, generally a 1-5 day turnaround on a car, truck or SUV assessed correctly during the initial assessment. We will cover your rental vehicle, pick up and delivery your vehicle, handle everything with the insurance company, saving you from paying out of pocket costs…deductibles, etc.

We maintain an A+ rating with the Better Business Bureau, we are 5 Star Rated on Yelp, have plenty of references (both commercial and retail) and we ensure that the insurance company pays on all Auto Hail Repair/Comprehensive Auto PDR Claims that we handle. Usually in the insurance company’s first estimate, most vehicles are written around half-way below what they should be, and sometimes even more! With everything stated above, I think it is easy to see how we can pass along the savings to you, our valued clientele.

Listed below are links of what occurs at some DRP facilities and disturbing articles about claims settlement through individual insurance companies.

Paintless dent repair (PDR) is the most non-invasive, eco-friendly, and cost-effective method of auto hail repair available for returning your vehicle back to its factory condition after a hailstorm! We accomplish the paintless dent repair process by utilizing specialized, paintless dent removal tools, which are unique to the year, make and model of the vehicle. The process used to repair the vehicle is also dependent upon; the placement of the dents, which body panel they are on, if body lines are a factor, the difficulty of access to the hail damage or dents, the type of metal and many other factors.

We use these specialized paintless dent removal tools and techniques to massage the back of the dent, eventually causing the dent to smooth out and coaxing the metal paneling into returning it to its original, undamaged state! There is another method known as glue-pulling to remove dents, regardless, after paintless dent repair is performed, your vehicle will look brand new (or as new as it can look depending on the vehicle’s age).

Another option for auto hail repair would be body shop work, which is the worst possible method of fixing hail damage to vehicles and should only be used in extreme cases. paintless dent repair is recommended by all insurance companies if your vehicle qualifies for paintless dent repair. Taking your vehicle to a body shop will include:

1. Paying your deductible and for your own rental car
2. The use of Bondo, sanding or painting
3. Possibly having the roof cut off of your vehicle and welded back in place
4. Replacement of panels that did not need to be replaced and could have been PDR’d (not to mention problems with aftermarket parts not fitting or aligning correctly)
5. Paint matching issues
6. All of these types of repair can affect the structural integrity of your vehicle (Airbag deployment system malfunctions, impact welds/seams being done incorrectly, etc)
7. All body work repairs are reported to CARFAX and lower the resale and trade-in value of your vehicle.

You will never get a better paint job on your vehicle than the paint job your vehicle received at the factory. paintless dent repair, on the other hand, preserves your vehicle’s value, as if you never received hail damage! With paintless dent removal, there is no sanding, Bondo, paint matching issues, aftermarket parts that do not fit correctly, toxic chemicals, structural integrity issues, heating, dry ice or painting involved! If you ever choose to sell or trade in your vehicle, no one will ever know that your vehicle ever had hail damage! Paintless dent repair will not devalue your vehicle or affect the structural integrity in any way. Paintless dent repair is the absolute best method for your automotive hail damage repair needs!

The answer is NO. If the paintless dent repair cost on a panel exceeds the replacement cost of a panel, the insurance company will always go the more cost-effective or cheaper route to save themselves money. This is the reason that insurance companies may write to replace your roof, hood and decklid (or trunk) panels at replacement cost rather than paintless dent repair on your estimate. The work you choose to have done on your vehicle is your choice, and your choice alone. Be sure to ask the opinion of a paintless dent repair specialty shop before making your final decision!

Our highly qualified and trained technicians use special tools to apply pressure to the backside of the dent, gradually pushing it outwards and elevating it to its original position. At times, a bonding tab can be placed directly in the center of the dent to pull it up. With these methods, the dent is repaired seamlessly without any evidence of repair or disturbance to the finish. The results are spectacular, and the vehicle owner no longer has to worry about replacing parts or refinishing/repainting the vehicle’s surface. In turn, the vehicle’s value never diminishes value because of the PDR repair method saving the factory parts, panels, and paint job. When possible, paintless dent repair is the most viable repair process when it comes to repairing hail damage!

Paintless dent repair (PDR) is best used to repair damage caused by hailstorms, or similar types of dents that may occur due to an object striking the surface of the panel. This method of dent removal is recommended by all insurance companies and is the most viable option to repair hail damage, dings and dents that have not caused damage to the finish of the vehicle.

A restriction of “unrepaired damage” will go into effect on your insurance policy, and any future claims will be denied until your hail damage is repaired. Depending on the year, make, and model of the vehicle, you also take a chance on having an accident. In this case the hail damage and collision damage would be combined, possibly causing your vehicle to become a total loss! Do not risk it! You are also taking a chance being hit by another hail storm, which can exacerbate damage beyond what is repairable by paintless dent repair.In turn it can result in body work or conventional repair being your only option,devaluing your vehicle tremendously in the process!

In most cases, insurance checks are valid for 180 days. However, your estimate is based on current labor and parts rates, which are subject to change. Waiting to fix your vehicle will also increase your risk for “unrepaired damage” complications. The whole process from start to finish should only take 1-5 days; don’t chance it! Let us handle the headache of dealing with the insurance company and fix your vehicle now. The definitive answer to the question is; there is no time limit for filing a comprehensive claim. It is worded in the policy as filing “within a reasonable time”, which can have many interpretations.

No, filing a claim for auto hail damage will not cause your rates to increase. Auto insurance claims are classified into two different categories:

1. Collision
2. Comprehensive

Hail damage is considered a comprehensive claim and is considered an act of God, which, by insurance standards means the event was beyond your control. In most cases regarding collision, both parties have a percentage of fault. It is illegal for insurance companies to raise your rates based upon an act of God. Instead, they will use a loophole by raising rates on entire zip codes in affected areas, so chances are your rates will already be going up, regardless of if you are fixing your vehicle or not!

Since most cars can be repaired in 1 day, Dent Mechanic Group will provide you with shuttle service. If more time is required to fix the vehicle, it is our pledge to you that we will provide you with a free rental vehicle!

At Dent Mechanic Group satisfaction is 100% guaranteed, in writing, with our lifetime national warranty, which we back all work with! Our promise to you is, complete repairs correctly, the first time, every time! So what do you have to lose? Call us today to save time and money!

By choosing Dent Mechanic Group, customers can be rest assured of outstanding customer service in the following areas; immaculate repairs completed by highly qualified and experienced, paintless dent repair technicians, zero out of pocket expense and a lifetime national warranty to back our work. Repairs typically take 1-5 days (sometimes 7-10 days contingent upon damage, placement of damage, type of metal and what’s in the queue) or in other words, the severity of the hail damage and volume of cars in the shop. Let us bring your vehicle back to that showroom look!

If your vehicle has suffered Auto Damage from a hailstorm, Dent Mechanic Group is the perfect solution for your PDR needs. Call and one of our PDR specialists will be happy to assist you! Thank you for choosing Dent Mechanic Group for all of your auto hail repair needs, we appreciate your business, loyalty, confidence and patience. We look forward to helping you!

We service the entire DFW metroplex, no matter where you are, we will come pick your car up to make things easy on you!

Plano, Richardson, Mckinney, Addison, Valley Ranch, Irving, Allen, Frisco, Little Elm, Melissa, Farmersville, Dallas, Farmers Branch, Carrollton, The Colony, Lewisville, Flower Mound, Grapevine, Coppell, Euless, Bedford, Ft. Worth, Arlington, Cedar Hill, Waxahachie, Red Oak, Lower Greenville, Lakewood, Bishop Arts, Deep Ellum, Oakcliff, Duncanville, Forney, Sachse, Wiley, Rowlett, Garland, Mesquite, Balch Springs, Seagoville etc.

What Our Customers Are Saying

Hannah Marshall
Hannah Marshall
2022-04-08
We are new to Texas and the hailstorms that come with it. We had no idea how much damage they do, or that people actually come to your house to offer repair services lol We met Marianella and she explained that their group handles the insurance claim process for you, cover our deductible, and provide a rental car (which they delivered) while they were repairing our car. In addition - when the first rental turned out not to have A/C, they immediately sent someone with a replacement! I'm a full 45 minutes from their location. When my car was finished, they brought it back to my house and picked up the rental. On top of that, everyone was super polite and helpful whenever I had a conversation with them. Cannot recommend them enough!
Peter Trelenberg
Peter Trelenberg
2022-04-07
Natalia was great. She worked with her experts to have a door ding fixed in a couple of hours, I would use her and Dent Mechanic Group again if needed. Thanks!
Crystal Galvan
Crystal Galvan
2022-04-06
Lance was an awesome rep. he kept me informed throughout the entire process and made sure everything was covered by insurance and the best part of the entire process is that they deliver the rental car to your front door as well as your finished vehicle, no running around to the rental place. Dent mechanic takes care of everything.
Michelle Betts
Michelle Betts
2022-04-04
My experience with The Dent Mechanics was phenomenal. I worked with Natalia Figueroa who assisted me every step of the way. I took my car in for paintless dent repair on Saturday and the shop was able to get my car in and out within an hour. They are very efficient and professional. I will refer family & friends. Natalia thank you again!
George Jaimes
George Jaimes
2022-04-01
My Subaru experienced heavy hail damage throughout the body especially the roof for the first time and decided to try Dent Mechanic group. I can say for a a certain the repair done to my vehicle was amazing couldn’t find a single dent after repairs. The process was made stress free and easy as well, would like to thank Natalia for a fantastic job with her service! Would also like to thank the rest of the team for such an amazing job as well, couldn’t be much happier seeing my Subaru like new again. Thank you
Shanya Kennison
Shanya Kennison
2022-03-30
Easy to work with! Easy to communicate with! Mark G. always kept me up to date throughout this entire process and responded/answered any questions I had in a timely manner. Although some repairs were not able to be preformed due to foreign parts issues, it was not a reflection of the work that was completed by them. Overall, I would trust this company again with my vehicle.
Kristy Arnold
Kristy Arnold
2022-03-24
We could not have been happier with the service and repairs that Dent Mechanic provided for hail damage. David Gorena, Manager, Adam Martinez, Sales Rep and all of the staff were outstanding! When they promised a seamless, no hassle experience, they delivered. They handled everything; they communicated directly with our insurance company, they organized our car rental and detailed the vehicle prior to us picking it up. This was the best experience for car repairs that I have ever received. I would highly recommend Dent Mechanic.
Christine Kerr
Christine Kerr
2022-03-23
Absolutely confident in their abilities and professionalism! My truck was ...wow!!

A Simple, Painless Repair Process

1. CALL TO SCHEDULE

Call for a free estimate and we’ll work around your schedule.

2. FREE RENTAL CAR

We pick up and deliver your vehicle back to you for free.

3. PEACE OF MIND

We’ll assess the damage and work directly with your insurance company to ensure you pay no money out of pocket.

4. REPAIR COMPLETED

We repair the hail damage and give your vehicle a cleaning before returning to you.

WORKING WITH DMG MEANS...

No worries! You can still pay for your repairs out-of-pocket. Let us know what we're working with and we'll set up a time for your free estimate.

Repairing hail damage is our bread and butter. We complete repairs with zero cost to you and provide you a free Enterprise Rent-a-Car. If you haven't filed your claim yet, we can walk you through the process when we give you a call. After that, we'll take care of the rest.

We work directly with your insurance company so you pay no more than your deductible for your repair. If you don't have rental car coverage, we can help you coordinate a ride with Enterprise Rent-A-Car at their best available rate.

No worries! You can still pay for your repairs out-of-pocket. Let us know what we're working with and we'll set up a time for your free estimate.

We work tirelessly to minimize fleet downtime and restore the value in your company assets.

SERVING THE DALLAS / FORT WORTH METROPLEX

If you need body damage repaired on your vehicle, including hail damage
and accidental dents, we can provide paintless dent repair to return
your automobile’s body back to it’s former glory.